HSE

Commitment to Health, Safety & Environmental Responsibility

At Service Terminal Rotterdam B.V, we prioritize environmental safety, health, and operational security in all our activities. We firmly believe that a safe and healthy workplace is essential for both our employees and the communities in which we operate. Our core commitment is to ensure the well-being of our workforce, protect the environment, and uphold the highest health and safety standards.

We recognize that workplace incidents and injuries are preventable, which is why we have implemented comprehensive health and safety protocols designed to achieve zero incidents while maintaining full awareness of our surroundings. Our deeply ingrained culture of operational excellence and safety drives us to enforce strict industry standards and best practices across all our facilities.

Our Approach

Three Pillars of Our HSE Framework

Health & Safety

The safety and well-being of our workforce is paramount. All personnel undergo rigorous HSE training before they are authorised to work on-site. We operate a strict permit-to-work system, conduct regular safety audits, and maintain a zero Lost Time Injury target across all facilities. Emergency response plans are tested quarterly through live drills and scenario exercises.

Environment

We recognize that petroleum infrastructure carries significant environmental risk. Service Terminal Rotterdam B.V. operates advanced environmental monitoring systems at every site — tracking air quality, soil contamination, and waterway impact in real time. Our secondary containment systems, spill response procedures, and waste management protocols ensure that we operate responsibly within every host community and ecosystem.

Security

Our terminals handle critical national and international energy infrastructure. ISPS-compliant security protocols, 24/7 surveillance, access control systems, and cybersecurity measures protect our facilities, our partners' products, and the surrounding communities. All security procedures are regularly reviewed and upgraded in line with evolving threat assessments.

Prepared for Every Scenario

Service Terminal Rotterdam B.V. maintains comprehensive emergency response plans at every facility, developed in collaboration with local emergency services, port authorities, and regulatory bodies. Every site has a dedicated Emergency Response Team (ERT) trained in fire fighting, spill containment, medical first response, and evacuation procedures.

Our 24/7 emergency response hotline ensures that any incident — whether on-site or at sea — receives immediate coordinated response with full management escalation.

Dedicated on-site fire suppression systems (foam and dry chemical)
Oil spill response equipment at all marine terminals
Medical first aid stations and trained first responders at every site
Mutual Aid Agreements with neighbouring facilities